How can we help with your Quantum Wallet account?
Reach 4venus Quantum when you cannot sign in, recovery emails are missing, verification is unclear, wallet services are blocked, or a message about your account looks suspicious.
Email support
[email protected]
Phone
672 763-1004
Office details
1911 HILLANDALE ROAD, SUITE 1020 DURHAM, NC 27705
Contact us when an account step is blocking you
- Login problems involving your UUID, email address, password, or account status.
- Password reset questions, missing recovery emails, or lost access to your registered email.
- Passcode setup or passcode confirmation issues after signing in.
- Verification questions, account review notices, or document requests you do not understand.
- Unrecognized activity, suspicious messages, or possible impersonation attempts.
- Questions before using send, receive, swap, buy, card, or automation tools.
What helps support review your request
- Include your UUID when it helps identify the account.
- Describe what happened, the page you were on, and the action you were trying to complete.
- Attach screenshots only if they do not reveal passwords, passcodes, private keys, or seed phrases.
- Use the official support email or contact page rather than links from unknown messages.
Support will not ask for private wallet secrets
Anyone requesting your seed phrase, private key, full password, or remote access to your device should be treated as unsafe. Pause immediately and contact the company through official channels.
Seed phrases, private keys, or complete wallet backup words.
Remote control of your device, browser, email account, or wallet application.
Payment through unofficial channels to unlock password recovery.
Your full password, passcode, or complete authentication code in an email or public form.
Start with the official recovery page.
If you still control your registered email, request a password reset with your UUID. If email access is lost or activity looks unfamiliar, contact support and be ready for account review.