How 4venus Quantum handles account data
This policy explains the information used to operate Quantum Wallet, protect accounts, provide support, and meet review or compliance requirements.
Account information used to provide and protect the service
A wallet service needs enough information to authenticate users, provide support, secure accounts, and respond to legitimate review requirements.
Account information
Name, email address, account identifiers, referral details where applicable, profile status, and account preferences used to provide the service.
Verification records
Information submitted for review, KYC, account validation, compliance checks, or support-assisted access recovery.
Security and session data
Login attempts, device indicators, IP information, browser signals, reset activity, verification status, and passcode-related access events.
Wallet activity records
Supported asset balances, platform-visible transaction records, requests, notices, and operational history needed to display and manage account activity.
Support communications
Messages, attachments, request history, and internal notes needed to investigate access issues, recovery requests, or account questions.
Compliance records
Records required for fraud prevention, sanctions screening, AML review, dispute handling, legal response, or account risk management.
Why account information is processed
Information is processed where it supports service delivery, user protection, operational support, compliance review, or platform integrity.
Provide the service
Authenticate users, maintain sessions, display account information, and support Quantum Wallet operations.
Protect accounts
Detect suspicious access patterns, support passcode workflows, verify recovery requests, and investigate unusual activity.
Handle support
Respond to requests, troubleshoot account issues, review recovery context, and provide status updates through official channels.
Meet obligations
Maintain records for compliance, fraud prevention, dispute resolution, legal requests, and platform integrity.
Controlled disclosure and record keeping
Who may receive data
Service providers, verification partners, compliance reviewers, security vendors, legal authorities, or outside advisers may receive information where necessary to operate Quantum Wallet or respond to lawful review.
How long records remain
Records may be retained for account operation, security monitoring, support history, disputes, compliance obligations, legal response, and fraud prevention.
Your responsibilities and privacy choices
Users should keep account details accurate, protect credentials, and use official support routes when privacy or account records need review.
Request correction of inaccurate account information where supported by platform policy and verification requirements.
Ask support about account data, verification status, or recovery records tied to your profile.
Use official recovery channels to protect access if your email, password, or device has been compromised.
Avoid submitting seed phrases, private keys, or backup words through any public, auth, or support page.